Refund policy

Preorders and Cancellations

Preorder items are charged at the time the order is placed but will ship at a later date. The estimated shipping timeframe for each preorder item will be displayed on the product page at the time of purchase.

You may cancel a preorder for a full refund at any time before the order has entered the fulfillment or shipping process. To request a cancellation, contact us at shop@kaleolegends.toys.

If the estimated shipping timeframe changes, we will communicate the updated timeframe to affected customers. When required, customers will have the option to accept the revised shipping timeframe or cancel their order for a full refund.

Returns After Delivery

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@kaleolegends.toys.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@kaleolegends.toys.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@kaleolegends.toys.